Sorenson Communications, the leading provider of Video Relay Service (VRS) for deaf and hard-of-hearing individuals who use sign language to communicate, continues to inform you and all VRS users on how to protect your privacy and avoid frauds and scams. Recently, you may have received or heard about an email claiming that Sorenson and the USTelcom Association are giving out millions of dollars to deaf VP users and asking you to email personal information to a fraudulent email address. This email is NOT from Sorenson or the United States Telecom Association. It is likely a SCAM! If you have received an email outlining this program, DO NOT respond and DO NOT send any personal or financial information! Sorenson Communications is currently working with all the appropriate legal agencies to eliminate this fraudulent activity.
Sorenson Communications will never call or email you to ask for your personal or financial information. If you are contacted by someone making these claims, we strongly suggest you DO NOT provide your personal or financial information, unless you have initiated the contact or you have confirmed that you are working with a legitimate organization. If you are unsure whether the organization is legitimate, ask for the business’ name, the individual’s name and title, telephone number, street address, e-mail address, and business license number. Be sure to verify that the company is legitimate before responding to any requests. You can do this by checking with your local:
Consumer protection office
Better Business Bureau
State Attorney General
The National Fraud Information Center
The Federal Trade Commission, or other consumer groups
If you cannot verify that a company is legitimate, DO NOT provide anyone representing that organization with your personal information! For more information about how you can protect yourself against these and other fraudulent practices, please consult the Bureau of Consumer Protection of the Federal Trade Commission at http://www.ftc.gov/bcp/index.shtml, or the Internet Crime Complaint Center, a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center, at: http://www.ic3.gov/.Be assured that Sorenson Communications is committed to helping protect you and all VRS users from fraudulent scams and practices and will continue to help inform you on ways to protect your personal and financial information. You can also view American Sign Language (ASL) videos about ways you can protect yourself from fraudulent activities. You can find these videos by clicking here.
